Privacy Policy

Paulex Limited is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites and use our products and services.

You are able to visit our websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity).

If you do submit personal information by signing up to our products and services, for example, you can be assured that we will use your personal information only to support your continuing relationship with Paulex.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

Paulex will use your business and personal details to set up and administer your relationship with us, We may use the information for continued customer service, to ensure where possible that the content within our database is accurate to meet your needs.

Paulex may use your business data to contact you by post, telephone, email or other electronic messaging service to provide services relating to Paulex such as product sales or Oil spill Remediation & other services we provide.

The type of personal information we may retain could include, for example, your name and postal address, telephone number, email address,

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse, or products and services viewed, for example. This helps us to better manage and develop our sites, to provide you with better customer service and experience in the future, and to help us develop products and services tailored to our customer’s individual interests and needs.

How will we use your information?

We may use your information for a number of purposes which includes: processing, managing and administering your account; delivering any products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required

If you have consented to receive details of products and services, events or training you can contact us at any time to have your details removed from lists used by us. To update your information or tell us how you would like to receive information about our and/or third-party products and services – please contact us by email info@paulex.co.uk

To update any of your details please email info@paulex.co.uk  with your name and or account number in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’) etc or if you have previously objected to receiving information by email for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).

When will we disclose your information to others?

We may only disclose information about you and contact details in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement

Please note that Paulex does not sell or pass your personal information to third parties unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.

For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.

Paulex may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the Paulex Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use to better understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about Paulex, our products and services, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for? (Retention Periods)

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so in case you decide to return to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: nic.mullen@paulex.co.uk or Controller, Paulex Ltd, 7 Topsham Units, Darts Business Park, Topsham, Exeter, EX3 0QH.

Please quote your name and address together with your mobile and/or Paulex account number (if relevant). We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Paulex recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Paulex is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Paulex cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Monitoring and or recording of all your Communications

Monitoring or recording of your emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for customer service and training, to prevent unauthorised use of Paulex’ website, to ensure effective systems operation and in order to prevent or detect crime.

 

Privacy Support

Paulex reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will update the full policy on our website, so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will ask for your consent first and not proceed without it.

If you have any questions about Paulex’ privacy policy or practices, please write to: Data Protection Controller, Paulex Ltd, 7 Topsham Units, Darts Business Park, Topsham, Exeter, EX3 0QH.