Terms & Conditions

Shipping, Delivery and Ordering Policy

Shipping charges are based on weight and destination, please use the ‘Calculate Shipping’ in the basket to get a shipping estimate.

UK Mainland Delivery (ex. Scottish Highlands)
– Dispatched within 1-2 working days
– Orders under 60kg will be delivered Express Delivery (Next Day)
– Orders over 60kg will be delivered by Pallet Delivery (2-5 Days)

Northern Ireland & Isle of Wight
– Dispatched within 2 working days
– Orders under 60kg will be delivered Express Delivery (Next Day)
– Orders over 60kg will be delivered by Pallet Delivery (2-5 Days)

Highlands & Islands
– Dispatched within 2 working days
– Orders under 60kg will be delivered Standard Delivery (2 Days)
– Orders over 60kg will be delivered by Pallet Delivery (2-5 Days)

Privacy & Security Policy

This privacy policy sets out Paulex Environmental Ltd. uses and protects any information that you give Paulex Environmental Ltd. when you use this website. Paulex Environmental Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Paulex Environmental Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2010.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may collect the following information

Name and job title.
Contact information including email address(s).
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
What we do with the information

To understand your needs and provide you with a better service.
To provide continual improvements to Internal record keeping.
To improve our products and services.
To periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
To contact you for market research purposes by contacting you by email, phone, fax or mail.
To customise the website according to your feedback.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@paulex.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

Internet copyright notice

This website and its content is copyright of Paulex Environmental Ltd. © Paulex Environmental Ltd. 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Returns, Replacements & Cancellations Policy

Paulex Environmental Ltd. reserves all rights to cancel any order if after acceptance the products / goods allocated too the order are destroyed or damaged beyond repair and cannot be replaced. No order may be cancelled by the intending purchaser without the written consent of Paulex Environmental Ltd. If you are not totally satisfied with any product you receive from Paulex Environmental Ltd., you can return it to us using our preferred carrier within 7 days of receipt. We shall give you 100% refund if the product is undamaged.

Late Payment Information

Where invoices are not paid within 28 days of issue Paulex Environmental Ltd. shall have the right to add late payment charges and interest from the date payment is due until the date of payment. The amount of late payment charges and interest applied to late payments will be in line with Late Payment of Commercial Debts Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002, or at a rate applied to the debt as seen to be appropriate by Paulex Environmental Ltd.

Customer Service Contact Information

Paulex Environmental Ltd,
7 Topsham Units,
Dart Business Park,
Topsham,
Exeter,
Devon.
EX3 0QH

01392 690150

Company Information

Paulex Environmental Ltd
Registered in England No 05179744

Registered Office

7 Topsham Units,
Dart Business Park,
Topsham,
Exeter,
Devon.
EX3 0QH